At Astrid Clothing, we want you to love your purchase. If something isn’t quite right, we’re happy to offer store credit for eligible returns. Please review our policy below:
Store Credit Only
-
All returns are issued as store credit in the form of a online credit code.
-
No cash or credit card refunds will be issued.
Eligibility for Returns
To qualify for store credit:
-
Items must be returned within 10 days of delivery/purchase.
-
Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
-
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items are final sale and cannot be returned:
-
Gift cards
-
Sale or clearance items
-
Personalized or custom orders
-
Intimate apparel, swimwear, or earrings (for hygiene reasons)
How to Return an Item
-
Contact our customer service team on our contact us page with your order number and reason for return.
-
We will provide return instructions and shipping details.
-
Once your return is received and inspected, store credit will be issued within 15 business days.
Return Shipping
-
Customers are responsible for all return shipping costs unless the item is defective or incorrect.
-
We recommend using a trackable shipping service, as we are not responsible for items lost in transit.